شکاف میان ادراک و انتظار مدیران بیمارستان (استان همدان) از نظام ارزشیابی بیمارستان در نیمه اول سال 1382

Evaluation assures the success of each project, program or activity. It is one of the most important components of any management process. Because of its high importance, loss of an effective evaluation mechanism in a hospital not only increases costs, but also endangers community health. The current study tries to assess the perceptions and expectations of hospital managers and decision-making boards in Hamedan regarding the evaluation system and to determine gap between them. This is a cross-sectional study. Its target group in each hospital includes: head, manager, matron, emergency administrator, managers of medical records, laboratory, radiology, pharmacy sections plus the afternoon and night shift supervisors. The study took the form of a census, involving a total of about 400 subjects.The data were collected through a questionnaire and analyzed using the SPSS program . Findings: 1. The highest levels of target group expectation regarding evaluation indices were related to the “patient safisfaction” index. 2. The highest levels of target group perception of the evaluation indices were related to the “ values and norms” index. 3. All the gaps detected between target group’s perception and expectation from evaluation indices were significant. 4.The highest percentage of difference between target group’s perception and expectation was related to the “staff satisfaction” index and the lowest one was related to the “values and norms” Index.